Online Business & E-Commerce Blog

Tips on how to make your operations as powerful as your brand

Add A Digital Member To Your Ops Team

Jordan Roper February 14, 2018

Does your operations team carry the lion’s share of work in keeping your e-commerce business running smoothly? If so, you’re in good company. Managing all of the fulfillment, sourcing, and technology components of a scaling business is a serious undertaking - one that requires help at every turn.

Hiring new team members for each task is expensive and often unrealistic. Sourcing, onboarding, and training new candidates also takes important time from your team.

If you had one more team member, what would you have them do today? Is there a process, initiative, or upgrade that takes higher priority than others?

Can you automate that task?

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Why You Need an E-Commerce Data Warehouse

Jordan Roper February 7, 2018

data warehouse

Technology stacks for growing e-commerce retailers tend to be quite complex. Customer and order data easily gets spread out across your shopping cart, multiple sales channels, inventory managers, marketing platforms, fulfillment providers, and financial reporting tools.

Which of these places serves as your source of truth? If you needed to see all relevant data for a particular customer, where would you go? Do your systems talk to each other, or does customer data live in isolation?

More importantly, if you could have all of the data from your e-commerce business under one roof, what would be the first thing you’d want to learn?

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6 Ways to Automate Your E-commerce Store

Jordan Roper February 2, 2018

Any E-commerce company who is experiencing rapid growth can attest: the growing pains are most significant for the operations team.

Serving customers on new sales channels, utilizing new fulfillment partners, keeping tabs on best selling products, providing accurate accounting details, and managing product information all have significant costs of time and attention from team members.

Many companies resort to hiring hourly or junior employees to own these initiatives. But the opportunity cost is high here: every hour they spend updating data on a sales channel is an hour that could be spent creating better products or delighting customers.

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4 Reasons Why You Should Use an E-Commerce Automation Platform

Jordan Roper January 25, 2018

Lets face it, employees at growing e-commerce companies are stretched in a hundred different directions, and every team member is flooded with responsibilities and challenges. As your company expands, the systems and processes you use to keep your business running can become increasingly outdated. When complexity rises, demands get more pressing, and the orders just keep rolling in, many companies find themselves focused on putting out short term fires instead of setting long term plans.

It’s easy to make quick hires to handle the unexpected complexity of fulfilling orders and satisfying customers, but the truth is that people don’t scale. In order to achieve sustainable growth, you need to automate your online store.

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